Page 1 of 1

Help with Pro Plus 2.1 Temperature Issues

Posted: Mon Aug 01, 2011 11:35 am
by thiad
Hello!

I have a Pro Plus 2.1 that is having temperature issues when importing the data. It took about 2 months, but after working with Oceanic, they determined it was a problem with their software. Their most recent software update shows the correct temperatures during the dive - finally. They indicated this was not resolved by firmware, but a bug in the Oceanlog software itself.

Oddly enough, the same problem shows up with MacDive. A recent dive in Ventura topped out at something like 109.

Any ideas?

Thank you!

Re: Help with Pro Plus 2.1 Temperature Issues

Posted: Mon Aug 01, 2011 11:37 am
by nick
Follow the stickied instructions for reporting download problems using the "atom2" test, email me the results, and I will take a look at the data.

Re: Help with Pro Plus 2.1 Temperature Issues

Posted: Mon Aug 01, 2011 12:19 pm
by thiad
Done! Thank you for your help!

Re: Help with Pro Plus 2.1 Temperature Issues

Posted: Mon Aug 01, 2011 12:26 pm
by nick
NP. I already replied to your email, but for the archives, I should be able to get this fixed in the next update.