Can't download dives on my Aeris Atmos Ai dive computer

[dkievet]

I am running Mac OS X 10.6.7 on a Mac Book Pro and a registered version of MacDive 2.0.5

I had a Suunto Zoop which worked fine with my Mac and MacDive. I recently purchased an Aeris Atmos Ai and completed 5 dives with it. When I connect my Ai with a USB cable and try to download the data into MacDive, I keep getting the following error:

Failed connecting to dive computer on serial port '/dev/tty.usbserial-20030001' (Error Code: -5)

I have downloaded the the latest FTDI drivers 2.2.16.

I connect the usb cable and the Ai goes into the PC mode but it will not connect. Anybody have any suggestions????

[nick]

Is the cable plugged in the right way? (This may sound silly but is easy to do on some devices).

Are you using a USB hub? Does the device have low battery?

[dkievet]

The battery on the DC shows it is at full strength.

I am able to plug the cable into the DC two different ways. Both ways put the DC into PC mode but neither way works.

[dkievet]

I am also plugged directly into the Mac. I have tried both ports with the same results.

[nick]

Can you try and follow the instructions here:

http://www.mac-dive.com/forum/viewtopic.php?f=2&t=407

Using the "vtpro" test.

[GeorgiaCanuck]

I have a Aeris AI, and had issues the first time I synced.

I had to clean the contacts with a q-tip and alcohol. If the cable was not in at just the right angle I would get errors. I had to fiddle with the cable till I could get to sync. I was also using a 3rd party cable.

My 2 cents.

BTW .... the cable that came with my new VT3 also works way better then the old one did with my Aeris AI.