Sync Failed on iPhone

[TonyR66]

When trying to sync my iPhone (iPhone 7), I get sync failed every time. I cannot get my new certifications, dives, etc. on to the phone. Laptop version works well, but the phone is useless. All apps are the latest version. Any ideas.

[nick]

I'm only guessing as you haven't mentioned what you use, but if you use Dropbox, disable and then re-enable sync and it will resolve.

We apologise for the inconvenience. Hopefully this resolves the issue and stops the app being Useless for you.

Thank you.

[TonyR66]

Oops, sorry. I am using cloud sync.

[nick]

Well the cloud sync has two options: Dropbox, and iCloud.

So as I said, if you are using Dropbox (since you have not specified), simply disable and then re-enable, and it will fix the problem.

Thanks

[TonyR66]

Sorry again, I am using iCloud. I think. Can't disable dropbox, anyway

[nick]

Just trying disabling the sync in MacDive, and then re-enabling it. Does that work?

Thanks

[TonyR66]

I removed the app from the phone and re-installed it. upon launching, I chose iCloud syncing, turned on syncing and it now works.

Thank you,

Tony