Search found 3 matches

by igustavo
Thu May 09, 2013 8:40 am
Forum: Support
Topic: Failed to read header information (Error Code: -7)
Replies: 5
Views: 4824

Re: Failed to read header information (Error Code: -7)

Ok, can you please try the instructions here: http://mac-dive.com/forum/viewtopic.php?f=5&t=407 Using the "vyper" test and email both Jef and I the results to take a look at. Ran the instruction on the page. Had to use the 'solution' executable because there is no Stinger version of i...
by igustavo
Thu May 09, 2013 8:22 am
Forum: Support
Topic: Failed to read header information (Error Code: -7)
Replies: 5
Views: 4824

Re: Failed to read header information (Error Code: -7)

Someone the other day had an issue where they had selected transfer mode in the menu, but not pressed select again to actually initiate the transfer mode. Are you properly selecting it? Are the cable contacts clean and dry? Have you had a read of Troubleshooting Downloads in the help? Are you on th...
by igustavo
Thu May 09, 2013 8:05 am
Forum: Support
Topic: Failed to read header information (Error Code: -7)
Replies: 5
Views: 4824

Failed to read header information (Error Code: -7)

I get this error message when I try to download my dives.

1) The dive watch is in transfer mode
2) Just had it serviced, so it has a new battery.

Not sure what else is needed..... or how to troubleshoot. help!