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No response from D6i and D4i

Posted: Thu Sep 15, 2011 4:21 am
by pmzandbergen
Hi all,

I ordered two watches for me and my girlfriend, a Suunto D6i and D4i. I also ordered a genuine Suunto USB cable, but it seems to have a problem... The cable is detected by both Windows and OS X and the drivers do install fine. I've checked on both computers (Mac + Windows) and the USB cable seems to be working OK:

Windows: COM3
Mac OS X: /dev/tty.usbserial-ST000001

However, trying to communicate with any of the dive computers seems to be impossible, no response in both Suunto DM4 and MacDive. Running the test application from libdc doesn't seems to work either. I'm guessing the cable is broke, any suggestions?

Test results:

Code: Select all

DATETIME 2011-09-14T20:20:45Z (1316031645)
REVISION 2a26da3737dc7106b93c6774cc5a7069548caf06
Opening the device (d9, /dev/tty.usbserial-ST000001).
Configure: baudrate=9600, databits=8, parity=0, stopbits=1, flowcontrol=0
Timeout: value=3000
DTR: value=1
Sleep: value=100
Flush: queue=3, input=0, output=0
Configure: baudrate=9600, databits=8, parity=0, stopbits=1, flowcontrol=0
RTS: value=0
Write: timer=0, size=4, data=0F00000F, remaining=0
Read: timer=7, size=4, data=0F00000F, remaining=0
RTS: value=1
Read: timer=3001, size=0, data=, remaining=0
../../source/src/suunto_d9.c:247: Failed to receive the answer.
RTS: value=0
Write: timer=0, size=4, data=0F00000F, remaining=0
Read: timer=7, size=4, data=0F00000F, remaining=0
RTS: value=1
Read: timer=3001, size=0, data=, remaining=0
../../source/src/suunto_d9.c:247: Failed to receive the answer.
RTS: value=0
Write: timer=0, size=4, data=0F00000F, remaining=0
Read: timer=7, size=4, data=0F00000F, remaining=0
RTS: value=1
Read: timer=3001, size=0, data=, remaining=0
../../source/src/suunto_d9.c:247: Failed to receive the answer.
Configure: baudrate=115200, databits=8, parity=0, stopbits=1, flowcontrol=0
RTS: value=0
Write: timer=0, size=4, data=0F00000F, remaining=0
Read: timer=3, size=4, data=0F00000F, remaining=0
RTS: value=1
Read: timer=3001, size=0, data=, remaining=0
../../source/src/suunto_d9.c:247: Failed to receive the answer.
RTS: value=0
Write: timer=0, size=4, data=0F00000F, remaining=0
Read: timer=1, size=4, data=0F00000F, remaining=0
RTS: value=1
Read: timer=3001, size=0, data=, remaining=0
../../source/src/suunto_d9.c:247: Failed to receive the answer.
RTS: value=0
Write: timer=0, size=4, data=0F00000F, remaining=0
Read: timer=1, size=4, data=0F00000F, remaining=0
RTS: value=1
Read: timer=3000, size=0, data=, remaining=0
../../source/src/suunto_d9.c:247: Failed to receive the answer.
../../source/src/suunto_d9.c:172: Failed to identify the protocol variant.
../../source/examples/universal.c:653: Error opening device.
Result: Timeout

Re: No response from D6i and D4i

Posted: Thu Sep 15, 2011 4:32 am
by nick
http://www.mac-dive.com/help/index.php?title=Main_Page

Read the main page, specifically the note about the D4i/D6i/D9tx cable. Basically you are using the old cable which is incompatible.

Re: No response from D6i and D4i

Posted: Thu Sep 15, 2011 5:08 am
by pmzandbergen
Ah thx! I'll ask the shop for a newer version in that case.

Re: No response from D6i and D4i

Posted: Fri Sep 16, 2011 6:36 pm
by pmzandbergen
Received a new cable and everything is working OK! You've just sold another multi-user license 8-)

Re: No response from D6i and D4i

Posted: Sat Sep 17, 2011 4:33 am
by nick
Perfect - glad you got it sorted!

Unfortunately this has been a pretty common problem - I'm surprised at how hard it seems to find info about the cable and about how many dive shops seem to be selling the wrong one.