Page 1 of 1

MacDive not Connecting With ProPlus 3 anymore

Posted: Sun Jan 16, 2022 12:24 am
by Frogman Marty
I have used my Oceanic ProPlus 3 and MacDive for a number of years, connecting with the (damn expensive and poorly fitting) cable, which works often. LOL
All of a suden, when I plug the cable into the dive computer, the PC symbol is not displayed as it should. I suspected the cable and and bought a new cable, still didn't work.

Does it sound like a software issue related to Macdive, a Macintosh USB port/driver issue, or a dive computer issue? I'd really like to resolve this and it seems I need help.


-m

Re: MacDive not Connecting With ProPlus 3 anymore

Posted: Sun Jan 16, 2022 2:43 am
by nick
Sounds like an issue with the Pro Plus and the cable. Maybe the terminal is dirty.

Re: MacDive not Connecting With ProPlus 3 anymore

Posted: Sun Jan 16, 2022 4:35 am
by Frogman Marty
thanks, will clean and retry.

-m

Re: MacDive not Connecting With ProPlus 3 anymore

Posted: Thu Jan 20, 2022 2:32 am
by Frogman Marty
Cleaned the contacts and made no difference.

I input the data manually as a workaround, but don't seem to be able to do that for the gas related caregories.(start, end, tank)I also get no graph of the dive profile.

Back to the not connecting and not seeing the PC symbol even with a new cable.


anybody?

-m

Re: MacDive not Connecting With ProPlus 3 anymore

Posted: Thu Jan 20, 2022 3:30 am
by nick
If it doesn't go in to PC mode automatically, then perhaps your best bet is Oceanic themselves. It sounds like a hardware problem.

Re: MacDive not Connecting With ProPlus 3 anymore

Posted: Thu Jan 20, 2022 10:06 am
by Frogman Marty
Thanks, will do.

-m

Re: MacDive not Connecting With ProPlus 3 anymore

Posted: Fri Jan 21, 2022 12:19 am
by Frogman Marty
Response from Oceanic:


from: Kennedy Bailey
11:03 AM (12 minutes ago)

to me:

"Our hardware is not made to work with MacDive. Pelagic software is used under EDiverLog"
HUH????????????

-mg

Re: MacDive not Connecting With ProPlus 3 anymore

Posted: Fri Jan 21, 2022 2:48 am
by nick
The Pro Plus not going in to PC mode is nothing to do with MacDive.

Why even mention it?

Re: MacDive not Connecting With ProPlus 3 anymore

Posted: Fri Jan 21, 2022 5:07 am
by Frogman Marty
I agree. It was Oceanic's response. i will try a friends proplus 3.

Much thanks.


-mg

Re: MacDive not Connecting With ProPlus 3 anymore

Posted: Fri Jan 21, 2022 5:14 am
by nick
I meant why mention MacDive to them - it's not officially supported. They can be a little touchy about blaming third parties rather than addressing the actual problem.