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Incorrect Date/Time

Posted: Tue May 17, 2016 4:52 am
by wide_open
After importing recent dives, I noticed that the dive date/times are incorrect, as well as the repetitive dive #. I searched and it appears that in some cases, there is a problem with the hardware causing this issue. I can't find any issues with the hardware and I have had success with uploading data from this computer in the past. The time and date were correct on the computer prior to diving and now.

Also, the date and time were not simply pushed back to the wrong date and then consistent after...They were actually spaced out inconsistently.

Any assistance would be much appreciated.

Edit: Using Oceanic Geo 2.0 in freediving mode

Re: Incorrect Date/Time

Posted: Tue May 17, 2016 5:01 am
by nick
Can you please run Tools > Send Diagnostic Info from the menu, and choose "atom2" as the device. When complete, click the Email button to email the results through to support.

I will take a look.

Re: Incorrect Date/Time

Posted: Thu May 19, 2016 2:39 am
by wide_open
I went back and tried again and had a similar problem the second time around.

Report is sent. Thank you.

Re: Incorrect Date/Time

Posted: Thu May 19, 2016 4:36 am
by nick
I received the data, thanks. I will investigate this after work today.

Re: Incorrect Date/Time

Posted: Fri May 20, 2016 4:35 am
by nick
For the forum, this is resolved and I've emailed you a new beta version.

Re: Incorrect Date/Time

Posted: Sat May 21, 2016 11:49 am
by wide_open
Thank you for your help in resolving the issue so quickly. I appreciate it very much.