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DC Buddy D6 Import problem
Posted: Sun Mar 27, 2016 1:16 am
by helip1lot
Hi,
I've just bought MacDive for both my Mac and also on my iPhone. I use a DC Buddy to connect my Suunto D6 to the phone. When I connect using MacDive it says connected, then contacting device, then I get a DC Buddy Error: 5 appear and no imports or dives are shown. I am able to connect with another app and it all works fine.
Help!
Mark
Re: DC Buddy D6 Import problem
Posted: Sun Mar 27, 2016 3:50 am
by nick
Hi there,
You appear to have emailed me exactly the same thing. I already replied to your mail so I'll stick to that.
Re: DC Buddy D6 Import problem
Posted: Wed Apr 06, 2016 11:17 am
by zzzking
I have the same problem with an Atom 3.1 with the same error message. Could you please post what the fix may be?
Also, I have a Hollis DG03 but that is not given as part of the selection list. It is compatible with the desktop software. Is there a plan to include it in the IOS version? Thanks.
Re: DC Buddy D6 Import problem
Posted: Wed Apr 06, 2016 11:30 am
by nick
Hi,
Your issue is unrelated to this one.
I have an Atom 3 and it is downloading fine. Try a few times, sometimes it's just a connection issue. If problems persist, please email support. Also verify whether the download works via the official Dive Pal application, and make sure you don't have a low battery on the Atom.
Thanks
Re: DC Buddy D6 Import problem
Posted: Thu Apr 07, 2016 5:12 am
by zzzking
After a couple of fails, it worked. Thanks for suggesting persistence.
Re: DC Buddy D6 Import problem
Posted: Thu Apr 07, 2016 5:23 am
by nick
Great, glad you got it sorted. I see the odd timeout on mine as well. I can potentially add some more retries to prevent it, I'll see if that helps.