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Hopefully y'all can help me too.

My Dive Computer is a Suunto D9

I have been trying to download my logged dives from my recent trip to Roatan a couple of weeks ago. I purchased the Mac-Dive software and hope to pair it with my D9. Thus far I have been unsuccessful.

I followed the instructions (I think, at least) as defined in post #1, below is my terminal log.

I have also attached the .LOG file that was created onto my desktop, but there was no .DMP file.

I appreciate any assistance you can provide.

Thanks,
Duke

[quote=My Terminal Window Log]
Dukes-Retina-MBP:desktop Duke$ ./d9 /dev/tty.usbserial-ST01CCN2
[/quote]

Hey there,

Thanks for the detailed post - I cut it down so it was easier to read, and moved it to support.

I use a D9 myself, so I know that everything works fine The issue here is that you are using the wrong serial port. Have you installed the FTDI USB driver, as per http://www.mac-dive.com/devices.php ?

Doesn't look like it from the output you provided. I'd install that, and then everything should be fine. If not, or you need help installing the driver, drop me an email.

Alternatively, if you have and that's the only serial port, are you sure that the cable is not from a D4i/D6i/D9tx ? The cables are incompatible between the newer and older D-series models.

cheers!

Thanks for the quick response.

In part of the post you trimmed I highlighted that I used the FTDIUSBSerialDriver_v2_2_18 installer to install the USB driver.




After that I could see it in the Hardware profile



I re-installed the USB Driver after reading your post.

Now when I follow the instructions HERE I do not see the ST01CCN2 on my Terminal log, that was there prior to making my original post... ???? ....



I tried to manually map the port in the Mac-Dive preferences using the serial number shown in the hardware profile, but no joy that way either.



The D9 is fairly new to me, as I bought it used from a co-worker. He lost the cable that came with it, so I bought a new one from Leisure Pro, (only one I could find on-line). It was advertised as the one for the D9, but to be honest I have no idea how to tell...



Thanks for your patience and your help. I am trying....

dixonduke wrote:Thanks for the quick response.
After that I could see it in the Hardware profile

Cool..

Now when I follow the instructions HERE I do not see the ST01CCN2 on my Terminal log, that was there prior to making my original post... ???? ....

It may be worth rebooting, to make sure your computer is "clean" and there weren't any issues (re)starting the driver behind the scenes.

I tried to manually map the port in the Mac-Dive preferences using the serial number shown in the hardware profile, but no joy that way either.

That won't work. You should not fill out the Serial Port field in MacDive's preferences. Otherwise it will never consider the correct port. Go back there and clear that field out - just leave it completely blank so that MacDive will guess the right port.

The D9 is fairly new to me, as I bought it used from a co-worker. He lost the cable that came with it, so I bought a new one from Leisure Pro, (only one I could find on-line). It was advertised as the one for the D9, but to be honest I have no idea how to tell...

They don't seem to sell more than one D-series cable, but from the comments users have left, it's the right one. Someone explains there how to tell if it is for the i series or not, you could double check their comment and make sure you have been shipped the correct cable.

We'll assume you have as it looks correct as far as I can see. The serial port that should appear is "/dev/tty.usbserial-ST000001". That's what the cable always shows up as, on all the D-series.

Don't type it in, either. MacDive will find it if the driver loads up correctly, and the cable is plugged in. Also make sure you aren't using a USB hub.

So I guess I'd suggest:

1. Unplug cable
2. Reboot
3. Open terminal
4. paste: ls /dev/tty.*

You're looking for /dev/tty.usbserial-ST000001, and if that's there, open MacDive, make sure the serial port preference is clear, and then download.

Any other issues with the D9? Is the battery low? This will cause downloads to fail. Generally the serial port will still appear though, as that's actually the cable and not the computer.

Quick Edit: You should be able to verify the serial port appears by just plugging in the cable, you don't even need the dive computer plugged in.

You are quick! Thank you so much for your help. I am going to try your suggestions right now.

The battery was replaced in the watch and the transmitter in November.

The watch worked flawlessly while diving over Christmas and New Years for 10 days of 3 dives a day.

Sincerely,
Duke

Ah I thought I could sneak in there, I just edited the post to say that you should be able to verify the serial port appears without actually plugging the computer in to it - just by plugging the cable itself in.

ok...

post re-boot.

No Suunto Sports Device showing in hardware profile as in my picture above, and also no return of any serialusb's in the terminal look up command.

Going to try to re-install usb driver again. Does the USB cable need to be plugged in when i am installing the driver or the cable out of the computer?

That's pretty weird. I've never had any problems with my D9 cable, and I've had it for 5-6 years. I am guessing you've never tried it on Windows or anything if it's new, so no way to verify it isn't faulty?

Seems a bit strange it's showing up intermittently. Are you using the same USB port on your MBP ? Have you tried plugging it in to the other USB port to see if that makes a difference?

Unfortunately I'm at work right now and don't have access to my Mac, but I have access to a Retina MBP similar to yours that I can test this on tonight, to see if I run in to any problems myself.

Something else to try, is opening a Terminal and copy/pasting this:

sudo kextload /System/Library/Extensions/FTDIUSBSerialDriver.kext/

It will ask "Password:", put in your password and hit enter. You won't see any text as you type your password as it is keeping it hidden, just type it and hit enter though. Let me know if that gives you any errors or anything, and then try plugging the cable in again.

Also, if you could paste in the Terminal:

ls /System/Library/Extensions/FTDIUSBSerialDriver.kext/

And paste me the output. We can check it has installed properly.

I have not tried to re-install yet.

I found the verification process on the TN_105 document from FTDI Chip Web site.

Sounds like there is an issue of .kext not migrating (write verbage??) to the root library and not a temp user folder.

I do not see it in my libray/extentions folder.

Here is a copy of the terminal window.

Last login: Thu Jan 16 16:02:54 on ttys000
Dukes-Retina-MBP:~ Duke$ ls /System/Library/Extensions/FTDIUSBSerialDriver.kext/
Contents
Dukes-Retina-MBP:~ Duke$