Crash when downloading Eon Steel dives

[eagle81]

Hi,

when I download the dive from eon steel the app is crashing when downloading is nearly finished. When I re-open mac dive the data are there but the dive all have dive number 0.

I can send you the complete crash dump by mail if needed.

Process: MacDive [1101]
Path: /Applications/MacDive.app/Contents/MacOS/MacDive
Identifier: com.mintsoftware.MacDive2
Version: 2.3.7 (2.3.7)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: MacDive [1101]
User ID: 501

Date/Time: 2015-07-11 20:29:37.863 +0200
OS Version: Mac OS X 10.11 (15A216g)
Report Version: 11
Anonymous UUID: 6C465027-FC8B-4A55-5D58-24BFAA7D9FCB

Sleep/Wake UUID: 13410AFC-219B-40AD-BC98-267D3D00470D

Time Awake Since Boot: 9000 seconds
Time Since Wake: 6200 seconds

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: EXC_I386_GPFLT
Exception Note: EXC_CORPSE_NOTIFY


BR Manuel

[nick]

Hi there,

Apologies for the delay. I'm aware of this - I can occasionally replicate it myself, it seems somewhat intermittent. No need for any data/info at the moment, I'm working on figuring out what's causing it.

For now, as best I can tell the download completes, if the numbers are wrong you can select them all, right click, and choose "Renumber Dives" as a workaround.

I'll have a new update out shortly that adds a bunch of fixes specific to the EON, in particular support for the new firmware, but I still haven't managed to isolate the crash itself.

[eliotf]

Just wondering if there is any updates on this.

I just purchased a new Eon Steel and did a download test. There are no dives on the device yet but the app immediately crashed.

Let me know if there is any news on this.

Thanks.

[nick]

Hi,

Make sure you are using the latest version. There are no issues I'm aware of. My EON Steel is downloading fine (~40 dives). However if you are running in to a crash, please email the crash report to support. We're happy to help, however we really need a crash report to diagnose issues.

Otherwise try doing a dive first and if the issue persists please let us know.

Thanks!

[eliotf]

I'm running everything up to date. I'll send you the crash report via email now.

Thanks.

[nick]

I saw, thanks for that.

Could you repeat this once you have a dive on the device? While it shouldn't crash, it thankfully doesn't matter too much until then.

[eliotf]

OK, will do. I just wanted to make sure it worked before I went on my trip.