Cobra 3 won't download

[kdmartine]

I have a cobra 3 computer that won't download the dives. I have previously used an oceanic VT3 successfully with this mac dive program. I have downloaded the new suunto drivers but I think it is still looking for the Oceanic driver. I keep getting a message that says, "Failed to read header information (Error Code: -5)" I have looked at the preferences, system, advanced and there is only one serial port listed, "/dev/tty.usbserial-ST000001".

any idea what to do next to make this computer download?

Thanks
Andy

[nick]

That is the correct port (it is the same USB driver, provided you are using the official suunto cable).

Sometimes the Cobra 3 won't wake up properly - try importing twice, ie, do it again immediately after it fails. Make sure you don't have low battery etc.

[kdmartine]

Have tried downloading multiple times, rebooting computer, uninstalling and reinstalling Suunto driver, have uninstalled the Oceanic driver, etc. I still get the same error message: Import Error Failed to read header information (Error Code: -5). Have any other ideas?

[nick]

Try importing twice in a row. The Cobra fails to wake up sometimes and needs a couple of attempts (in quick succession) to trigger it.

Check you do not have low battery. Are you using a USB hub? Have you verified the cable works in Suunto Dive Manager in Windows, and is not faulty?