How to report dive computer download problems?

[nick]

Your email has already been replied to.

[blauvs]

Having issues troubleshooting my Vyper Air -- which test do I use for that one, Vyper or Vyper2? What do I do if the tty and cu files are not being created in my /dev directory?

[nick]

I've already replied to your other thread. For a Vyper Air you want the vyper2 test, as per the instructions. Run that and email me with the results.

[dariya234]

you have problems downloading from your device, your best bet is to email support at support@mac-dive.com
. We can further advise you on whether additional information is needed. MacDive also has a built-in diagnostic tool that may be requested. More details about troubleshooting can be found here: https://www.mac-dive.com/forum/viewtopic.php?t=2435