Syncing the new Suunto D5 over bluetooth

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nick
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Re: Syncing the new Suunto D5 over bluetooth

Post by nick » Wed Jul 03, 2019 5:05 am

It was already released. So you have a different problem. I would need to look at the log.

1. Settings > Enable debug logging
2. Download
3. Settings > Email

Thanks.

espenmoe
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Re: Syncing the new Suunto D5 over bluetooth

Post by espenmoe » Wed Jul 03, 2019 5:19 am

EDIT: After connecting with cable to macdive desktop, it actually syncs as it's supposed to do!

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nick
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Re: Syncing the new Suunto D5 over bluetooth

Post by nick » Mon Jul 08, 2019 3:08 pm

Don't know why that would have changed anything, but there you go.

I saw your log, but I figured this meant you were ok now, hence I didn't reply. Email me if you still need anything.

BARMIZ
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Re: Syncing the new Suunto D5 over bluetooth

Post by BARMIZ » Fri Jul 26, 2019 6:11 pm

Decent, need to accomplish something like this with mine.

fhdt
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Re: Syncing the new Suunto D5 over bluetooth

Post by fhdt » Fri Sep 27, 2019 11:45 pm

Hy Nick and Hy to everybody using the new D5!
I just got to get my new D5 into the water and I have some difficulties syncing it:
The first sync went as supposed to. Everything worked fine. But then, after the second day of diving, the app didn’t find the computer. My workaround was, that I had the D5 to forget about the Bluetooth-Connections and I also had to remove the D5 under the iOS settings. Then it worked.
Am I doing something wrong, or is this the way, it is working?
Greetings from Koh Tao in Thailand
Franz

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nick
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Re: Syncing the new Suunto D5 over bluetooth

Post by nick » Sat Sep 28, 2019 3:10 am

That shouldn’t be required.

fhdt
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Re: Syncing the new Suunto D5 over bluetooth

Post by fhdt » Sun Sep 29, 2019 11:49 am

Okay, I don‘t know, what i did, but now it is working as supposed :D

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Re: Syncing the new Suunto D5 over bluetooth

Post by nick » Sun Sep 29, 2019 12:16 pm

Technology... :D

leets
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Re: Syncing the new Suunto D5 over bluetooth

Post by leets » Thu Nov 14, 2019 11:53 pm

I am having the same problem with my new Suunto D5.

I have sent you the database.

leets
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Re: Syncing the new Suunto D5 over bluetooth

Post by leets » Fri Nov 15, 2019 2:39 am

I purchased the Suunto D5 recently and have the same problems as described in this thread. Looks like your latest update to the app didn't fix anything.

I am trying to sync my Suunto D5 via bluetooth to MacDive on iOS, but it keeps failing.

Most times it fails to connect and hangs at "Looking for a device", and I have to "forget mobile" in D5 in order to get connected every time. When it is connected, it goes into "querying the device" but it fails and gives the "Failed to query device" error. After I dismiss the error, it goes back to "Looking for a device..."

The app is really terrible. Good thing I did not buy the Mac version of this app yet. How do I go about getting a refund?

I have also emailed you the debug logs via the "Send Database" function in the Settings. I hope you got it.

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