EON Steel not syncing since firmware and Buhlmann upgrade

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bsc1974
Posts: 3
Joined: Sat Apr 08, 2017 9:49 pm
Dive Computer: Eon Steel
Location: Northampton, UK

EON Steel not syncing since firmware and Buhlmann upgrade

Post by bsc1974 » Mon Apr 26, 2021 3:47 am

Since my EON Steel has come back from Suunto it fails to sync with my MacBook pro (Retina, 13-inch, Late 2013 running Big Sur 11.4).

I get the following message "Download Error: MacDive encountered a problem downloading from your Suunto EON Steel:"

The EON works with Suuntolink so it looks like the connection from it to the Mac is fine.

Any ideas?

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nick
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Re: EON Steel not syncing since firmware and Buhlmann upgrade

Post by nick » Mon Apr 26, 2021 4:48 am

Hi,

Are you sure it’s the same device/model?

I’ve spoken to one user with a similar issue, though it turns out suunto had replaced it completely with a new model. I’ve updated MacDive to support that.

Make sure you do not have DM5 running at the same time, this will interfere. If you’re sure it’s the same device then drop me an email and we can debug it from there.

I’ve not done the deco upgrade but I’ve done the firmware upgrade and mine works as expected.

bsc1974
Posts: 3
Joined: Sat Apr 08, 2017 9:49 pm
Dive Computer: Eon Steel
Location: Northampton, UK

Re: EON Steel not syncing since firmware and Buhlmann upgrade

Post by bsc1974 » Mon Apr 26, 2021 5:16 am

Serial number is the same, I'll send you an email - thanks

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