Mac Catalina and Suunto D4i problems

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FAndreM
Posts: 2
Joined: Mon Jan 13, 2020 12:26 am
Dive Computer: Suunto D4i

Mac Catalina and Suunto D4i problems

Post by FAndreM »

Has anyone been able to connect their Suunto D4i to Mac Dive on 10.15.2 Catalina? I am getting an "Import Error MacDive encountered a problem downloading from your Suunto D4i: Failed to open the device." It looks like it is communicating the Dive computer says "Data Transfer" and I get a spinning ball in Mac Dive but then the error pops up.

I am assuming its a driver issue but I have no clue where to find the solution. I am using the original Suunto cable and I am on the trial version of Mac Dive until I can get it to work.
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nick
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Joined: Sat Apr 12, 2008 8:33 am
Dive Computer: Shearwater Teric
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Re: Mac Catalina and Suunto D4i problems

Post by nick »

It's not a driver issue, it's most likely a hardware issue on your end. Check SDM is not running at the same time, check you do not have a low battery, wet contacts, etc. Check the help under Troubleshooting Downloads for a bunch of other things (avoid using a USB hub, try a different USB port, etc).
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