Preparing New Database - iOS sync stuck

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nznordi
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Preparing New Database - iOS sync stuck

Post by nznordi » Mon Jan 12, 2015 6:14 pm

Hi There,

I am facing an issue with the iOS sync (Wifi) which recognises the iPad correctly but would then get stuck on a message "Preparing New Database". I am trying to replace the database on the iPad or iPhone with about 90 dives and it would get stuck for 30min before I exit the program. Also, the cancel next to the message isn't working.

I am using the 2.3.6 on my Mac (Yosemite) and the latest Divelog on my iPhone 5 and iPad2 - both with iOS 8.

This used be a matter of seconds and it paired correctly with new code etc, yet it doesn't actually do anything. Does anybody have an idea how to fix this or is this a known problem with my combination of software / devices?

Also, I second a proper iCloud backup / sync option ;-)

Thank you for your support.

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nick
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Re: Preparing New Database - iOS sync stuck

Post by nick » Mon Jan 12, 2015 6:19 pm

Please email support, I have a fixed version you can use.

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europaeer
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Re: Preparing New Database - iOS sync stuck

Post by europaeer » Tue Jan 13, 2015 4:17 am

I have the same issue which only occurs now after having updated to 2.3.6.

It never happened before.

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nick
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Re: Preparing New Database - iOS sync stuck

Post by nick » Tue Jan 13, 2015 4:40 am

Please email support, I have a fixed version you can use.

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europaeer
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Re: Preparing New Database - iOS sync stuck

Post by europaeer » Tue Jan 13, 2015 4:24 pm

Thanks, that worked fine with me!

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nick
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Re: Preparing New Database - iOS sync stuck

Post by nick » Tue Jan 13, 2015 7:01 pm

Apologies for the inconvenience. I am fairly certain I had fixed this issue some time ago. I think something got out of sync (no pun intended) between my laptop/desktop and the change got lost. I'm going through to double-check and make sure no other fixes got lost the same way.

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Dave
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Re: Preparing New Database - iOS sync stuck

Post by Dave » Fri Feb 06, 2015 12:27 am

Hi Nick
I also have the same issue now that I have updated Yosemite etc, etc.
I sent you an email to the support email address.

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nick
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Re: Preparing New Database - iOS sync stuck

Post by nick » Fri Feb 06, 2015 3:04 am

I have sent you the beta. For what it's worth, and the forum, this is nothing to do with Yosemite.

Scubakaas
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Re: Preparing New Database - iOS sync stuck

Post by Scubakaas » Mon Feb 23, 2015 4:17 pm

@Nick,

Can you send me the link to the software fix for "Preparing new Database"? My current software level is 2.3.6.

Regards,
Patrick den Hoed
Dive now, work later

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nick
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Re: Preparing New Database - iOS sync stuck

Post by nick » Tue Feb 24, 2015 4:58 am

Please email support.

Thanks

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