Can't Download from Oceanic Pro Plus 2.1

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JMichaelTX
Posts: 2
Joined: Sun Jul 18, 2021 5:45 am
Dive Computer: Oceanic Pro Plus 2.1

Can't Download from Oceanic Pro Plus 2.1

Post by JMichaelTX » Sun Jul 18, 2021 6:05 am

Running Macdive 2.14.1 on macOS 10.14.6 (Mojave) with a Oceanic Pro Plus 2.1 Dive Computer

I have tried the following without success:
1. Tried many times to download
2. Connected, re-connected, wiggled the connector
3. Read the support on issues not downloading
4. Read many other posts

But I keep getting this error:
2021-07-17_16-29-45.png
Suggestions?

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nick
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Posts: 4268
Joined: Sat Apr 12, 2008 8:33 am
Dive Computer: Shearwater Teric
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Re: Can't Download from Oceanic Pro Plus 2.1

Post by nick » Sun Jul 18, 2021 6:20 am

The most common problem with the Pro Plus 2.1 is plugging the cable in upside down. It fits both ways, but only works one way.

Otherwise make sure you don't have low battery. If you are using a MacBook (Pro) try a USB port on the opposite side of it. If you're using a USB-C adapter, try a different adapter. Make sure to avoid USB hubs. Etc etc. It's a hardware issue on your end somewhere.

JMichaelTX
Posts: 2
Joined: Sun Jul 18, 2021 5:45 am
Dive Computer: Oceanic Pro Plus 2.1

Re: Can't Download from Oceanic Pro Plus 2.1

Post by JMichaelTX » Sun Jul 18, 2021 6:54 am

nick wrote:
Sun Jul 18, 2021 6:20 am
The most common problem with the Pro Plus 2.1 is plugging the cable in upside down. It fits both ways, but only works one way.
Thanks for your help and quick reply.

What a POS. Do you, or anyone, have a photo showing which side is up, how to correctly connect the cable?

IAC, I have tried it both ways. One way the "PC" graphic comes but, but quickly disappears, reverting to the normal screen.
So, I assume that is the WRONG way.

I have tried many different ports on my iMac including:
1. Direct port on back of iMac
2. Using an extension cable to that same port
3. Using a USB3 hub

ALL FAIL.

Sometimes I get the error shown in my OP, sometimes this error:

Image

Any other suggestions?

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nick
Site Admin
Posts: 4268
Joined: Sat Apr 12, 2008 8:33 am
Dive Computer: Shearwater Teric
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Re: Can't Download from Oceanic Pro Plus 2.1

Post by nick » Sun Jul 18, 2021 6:58 am

You want the PC countdown to come up, that indicates it is in transfer mode.

If that is flashing off it sounds like a bad connection, dodgy cable, dirty contacts etc. You won't be able to download if it doesn't remain in PC mode counting down, that means it's ready to be connected to.

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