Import error on Hollis DG03

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bswinburn
Posts: 2
Joined: Mon Nov 23, 2020 3:36 am
Dive Computer: Hollis DG03

Import error on Hollis DG03

Post by bswinburn » Mon Nov 23, 2020 3:40 am

After using mac dive with this computer without problems for several years I'm getting the error "Failed to read dive computer memory (Error Code: -9).

Tried restarting a couple of times. Google isn't helping much.

Any ideas what to do?

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nick
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Posts: 4219
Joined: Sat Apr 12, 2008 8:33 am
Dive Computer: Shearwater Teric
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Re: Import error on Hollis DG03

Post by nick » Mon Nov 23, 2020 3:52 am

Make sure your battery is not low. Make sure your cable is not damaged/dirty, and is plugged in correctly etc. Usually "it used to work fine" means low battery. If I recall the DG03 cable is one of those that plugs in to the dive comp both ways, but only works one way - make sure it is not upside down.

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nick
Site Admin
Posts: 4219
Joined: Sat Apr 12, 2008 8:33 am
Dive Computer: Shearwater Teric
Contact:

Re: Import error on Hollis DG03

Post by nick » Mon Nov 23, 2020 4:00 am

Actually this specific error may be something else -

Can you please go Tools > Send Diagnostic Info, choose Oceanic Atom 2 as the device, click Begin, etc etc then email me the results.

bswinburn
Posts: 2
Joined: Mon Nov 23, 2020 3:36 am
Dive Computer: Hollis DG03

Re: Import error on Hollis DG03

Post by bswinburn » Tue Nov 24, 2020 2:40 pm

Just sent the diagnostic info. Hope you find something, thanks!

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