MacDive Forums

I've the Custom Idea cable, and the Silicon Labs device drivers. My computer (OS X 10.11.5) sees de cable:

/dev/tty.SLAB_USBtoUART

When I try to download dives from the Vyper (after enabling "TR PC" mode), it quits with:

Failed to read header information (Error Code: -7)

I'm running 2.6.5, your help will be appreciated.

Hello there,

Usually this would be caused by low battery or a bad connection/faulty cable.

Has the cable worked previously? Does it work with Suunto Dive Manager?

Thanks

nick wrote:Hello there,

Usually this would be caused by low battery or a bad connection/faulty cable.

Has the cable worked previously? Does it work with Suunto Dive Manager?

The battery is brand new, I installed it today.

Yes, this used to work, the same cable and the same Vyper.

I haven't tried the Suunto DM, but I did try DiveLog on a Windows system, with the same cable, and it worked. I just fired up the dctool utility, I will email you the .log and .bin files when I have them.

Seeing as you have sent me a number of other emails, I will reply to you there rather than in multiple places.

Thanks

nick wrote:Seeing as you have sent me a number of other emails, I will reply to you there rather than in multiple places.

Thanks

Well, just one email with the two files, as per the instructions, but ok.

Hello,

We apologise for the inconvenience you are facing, and are happy to help you debug this issue.

However we are a small team, and we'd prefer not to have to reply to the same issue in multiple places. If possible, please let us know where you would prefer to discuss the problem and we would be happy to continue to troubleshoot your issue.

Thanks for your feedback.
MacDive Support

nick wrote:Hello,

We apologise for the inconvenience you are facing, and are happy to help you debug this issue.

However we are a small team, and we'd prefer not to have to reply to the same issue in multiple places. If possible, please let us know where you would prefer to discuss the problem and we would be happy to continue to troubleshoot your issue.

Thanks for your feedback.
MacDive Support

Either email or here is fine, I don't have a preference. I sent the log file by email, only because it's instructed that way at http://www.mac-dive.com/forum/viewtopic.php?f=2&t=407

Hello,

We will contact you once we have had a chance to investigate the information you sent to us.

Thank you.
MacDive Support

Hi there,

I have emailed you some debug instructions so we can try and figure out what is going on. Let me know when you get a chance.

Thanks

I see this error on my Suunto Vyper if I select TR-PC mode but forget to push the mode button to actually select it. (Not to say that's what's going on in your case, but it's worth a double-check.)