Veo 3.0 and MackbookPro 17" communication?

[BigStig]

Sorry I tried reading a few posts and reading the trouble FAQ but still cant figure this out.

I have a Mackbook Pro running OS X 10.6.8
I uploaded the drivers your site indicates. and ran them.
re booted.
connect Veo 3.0 cable to mac and Veo 3.0 and try to download my recorded dives.

I get the following

Failed connecting to dive computer on serial port '/dev/tty.usbserial-20030001' (Error Code: -5)

any help appreciated.

cheers STeveP

[nick]

Most likely is that the device has low battery or is plugged in upside down. Not sure what the Veo connector looks like, but I always plug my VT4 one in upside down. Make sure it is connected the right way.

Make sure it does not have low battery, and the contacts are not wet.

[BigStig]

Battery good.
Unit completely dry.
tried plugging in both ways (weird that should be error proofed)

Still no connection.

Thanks for the suggestions.
Please keep em coming

[nick]

Is the device in transfer mode (if that does not happen automatically) ?

Does the download work in windows via Oceanlog?

[BigStig]

Got it figured out. Thanks guys. Took a while but it is basically a really crappy connector interface. I havd to hold the connector into the Veo applying pressure but then it works. And this is the $100 Oceanic Connector. got to admit for the cost of the Veo 3.0 and this connector I would have hoped for a better interface.
They should probably cosider Bluetooth.

Really likeing the software so far. and as I am only just starting out this should be a great log method.

Cheers SteveP

[nick]

Ya, some of them aren't the best. Glad you got it working though - thanks for the update.