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 Post subject: Sync Failed on iPhone
PostPosted: Tue Aug 15, 2017 4:11 am 
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Dive Computer: Sherwood wisdom 3
When trying to sync my iPhone (iPhone 7), I get sync failed every time. I cannot get my new certifications, dives, etc. on to the phone. Laptop version works well, but the phone is useless. All apps are the latest version. Any ideas.


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PostPosted: Tue Aug 15, 2017 4:40 am 
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Joined: Sat Apr 12, 2008 8:33 am
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Dive Computer: Shearwater Perdix AI
I'm only guessing as you haven't mentioned what you use, but if you use Dropbox, disable and then re-enable sync and it will resolve.

We apologise for the inconvenience. Hopefully this resolves the issue and stops the app being Useless for you.

Thank you.

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PostPosted: Wed Aug 16, 2017 2:26 am 
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Oops, sorry. I am using cloud sync.


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PostPosted: Wed Aug 16, 2017 4:36 am 
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Well the cloud sync has two options: Dropbox, and iCloud.

So as I said, if you are using Dropbox (since you have not specified), simply disable and then re-enable, and it will fix the problem.

Thanks

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PostPosted: Wed Aug 16, 2017 6:29 am 
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Sorry again, I am using iCloud. I think. Can't disable dropbox, anyway


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PostPosted: Wed Aug 16, 2017 7:02 am 
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Just trying disabling the sync in MacDive, and then re-enabling it. Does that work?

Thanks

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PostPosted: Wed Aug 16, 2017 7:30 am 
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Joined: Tue Aug 15, 2017 4:05 am
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Dive Computer: Sherwood wisdom 3
I removed the app from the phone and re-installed it. upon launching, I chose iCloud syncing, turned on syncing and it now works.

Thank you,

Tony


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