MacDive Forums

Discussion and Support for MacDive
It is currently Sun Dec 16, 2018 4:29 pm

All times are UTC + 8 hours




Post new topic Reply to topic  [ 4 posts ] 
Author Message
PostPosted: Tue Jul 17, 2018 3:18 am 
Offline

Joined: Fri May 24, 2013 9:22 pm
Posts: 12
Dive Computer: Pro Plus 3, Atom 3.1
Scubapro recently updated the software on the G2 Console computer and now I cannot get my Mac to recognize the dive computer. I previously downloaded my dives via USB and I now receive an error message stating that there was an Import Error and that MacDive encountered a problem downloading from your Scubapro G2 - Failed to open device. I get intermittent connection via Bluetooth but once I do get connectivity I receive a message that there are no new dives to download. I am able to download via USB and Bluetooth to the Scubapro Log Track program and another dive log program that I've also been using. I only seem to have an issue with MacDive recognizing the dive computer and/or recognizing new dives. Any suggestions?


Top
 Profile  
 
PostPosted: Tue Jul 17, 2018 3:27 am 
Offline
Site Admin
User avatar

Joined: Sat Apr 12, 2008 8:33 am
Posts: 3805
Dive Computer: Shearwater Perdix AI
The short answer is that the Console is different and not currently supported.

Email support. I’ll look at making the necessary changes and then getting you a beta version.

_________________
http://www.mac-dive.com : support@mac-dive.com : @MacDiveApp


Top
 Profile  
 
PostPosted: Tue Jul 17, 2018 3:36 am 
Offline

Joined: Fri May 24, 2013 9:22 pm
Posts: 12
Dive Computer: Pro Plus 3, Atom 3.1
OK ... FYI, I've been downloading my G2 console since I purchased it last January and never had a problem until the latest Scubapro software update. It may not have been supported but it worked fine until Scubapro tweaked it.


Top
 Profile  
 
PostPosted: Tue Jul 17, 2018 4:26 am 
Offline
Site Admin
User avatar

Joined: Sat Apr 12, 2008 8:33 am
Posts: 3805
Dive Computer: Shearwater Perdix AI
USB won't work, it's missing something. It's a quick fix tonight when I get home from work.

For BLE, actually I would have thought it would work. I would need to see a log. Simplest way, is on iOS, go to Settings > Enable debug logging. Do a transfer. Then back to settings, tap Email, and it will attach the log and email it to me. I will take a look.

_________________
http://www.mac-dive.com : support@mac-dive.com : @MacDiveApp


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 4 posts ] 

All times are UTC + 8 hours


Who is online

Users browsing this forum: No registered users and 3 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
Powered by phpBB® Forum Software © phpBB Group