Unable to download dives

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gbanks2001
Posts: 3
Joined: Tue May 23, 2017 8:39 pm
Dive Computer: Suunto Gekko

Unable to download dives

Post by gbanks2001 »

Hi there,

I have been using MacDive with my Gekko computer successfully for years. ( The USB cable sees it as a Vyper computer )
Recently I have tried and keep getting the error Failed to read header information (Error Code: -7)

I do have the computer in PC mode and have tried from the computer as a Gekko and as a Vyper with the same outcome.

I have run the dctool test application and have cannot attach the log file from it, so below is the output of the file

[0.008637] DATETIME 2017-05-23T12:35:07Z (1495542907)
[0.008784] VERSION 0.6.0-devel (21c7c9c0091c23bbd1c6c0cabd85dbd6332a755e)
[0.008918] Opening the device (Suunto Gekko, /dev/tty.SLAB_USBtoUART).
[0.008956] INFO: Open: name=/dev/tty.SLAB_USBtoUART
[0.039596] INFO: Configure: baudrate=2400, databits=8, parity=1, stopbits=0, flowcontrol=0
[0.044323] INFO: Timeout: value=1000
[0.044369] INFO: DTR: value=1
[0.044412] INFO: Sleep: value=100
[0.145983] INFO: Purge: direction=3
[0.146107] Registering the event handler.
[0.146118] Registering the cancellation handler.
[0.146124] Downloading the memory dump.
[0.146185] Event: progress 0.00% (0/8192)
[0.146210] INFO: Sleep: value=500
[0.646723] INFO: RTS: value=1
[0.647060] INFO: Write: size=5, data=0500002025
[0.647075] INFO: Sleep: value=200
[0.849047] INFO: Purge: direction=1
[0.849153] INFO: RTS: value=0
[1.344460] INFO: Read: size=37, data=050000200E81801E01B0B3FD01E11E00000000000000000000100001A21C00000000417DA6
[1.344493] Event: progress 0.39% (32/8192)
[1.344518] INFO: Sleep: value=500
[1.848491] INFO: RTS: value=1
[1.849423] INFO: Write: size=5, data=0500202005
[1.849443] INFO: Sleep: value=200
[2.051135] INFO: Purge: direction=1
[2.051282] INFO: RTS: value=0
[2.546541] INFO: Read: size=37, data=0500202008C900380A0A002C351F0000476F72646F6E2042616E6B731C00000000000000AC
[2.546571] Event: progress 0.78% (64/8192)
[2.546587] INFO: Sleep: value=500
[3.050293] INFO: RTS: value=1
[3.051383] INFO: Write: size=5, data=0500402065
[3.051402] INFO: Sleep: value=200
[3.251839] INFO: Purge: direction=1
[3.251943] INFO: RTS: value=0
[3.748388] INFO: Read: size=37, data=05004020000000000000000000000000000000000016F81E000E051FFF1FFF00000000009E
[3.748418] Event: progress 1.17% (96/8192)
[3.748435] INFO: Sleep: value=500
[4.252205] INFO: RTS: value=1
[4.253389] INFO: Write: size=5, data=0500602045
[4.253411] INFO: Sleep: value=200
[4.459532] INFO: Purge: direction=1
[4.459675] INFO: RTS: value=0
[4.951238] INFO: Read: size=37, data=05006020000101001E00001E3138462300000000008280000000000000011E02000000182E
[4.951266] Event: progress 1.56% (128/8192)
[4.951282] INFO: Sleep: value=500
[5.454085] INFO: RTS: value=1
[5.455437] INFO: Write: size=5, data=05008020A5
[5.455465] INFO: Sleep: value=200
[5.660408] INFO: Purge: direction=1
[5.660498] INFO: RTS: value=0
[6.669016] INFO: Read: size=36, data=05008020050309040B00010000040E0A0000FF020BFFF6FDFF0100010002FF02FEFF01B5
[6.669054] ERROR: Failed to receive the answer. [in ../../source/src/suunto_vyper.c:231 (suunto_vyper_transfer)]
[6.669079] ERROR: Error downloading the memory dump. [in ../../source/examples/dctool_dump.c:90 (dump)]
[6.680365] ERROR: Timeout
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nick
Site Admin
Posts: 4360
Joined: Sat Apr 12, 2008 8:33 am
Dive Computer: Shearwater Teric
Contact:

Re: Unable to download dives

Post by nick »

Looks like a low battery.
gbanks2001
Posts: 3
Joined: Tue May 23, 2017 8:39 pm
Dive Computer: Suunto Gekko

Re: Unable to download dives

Post by gbanks2001 »

Thanks Nick,

It is a new battery as the old battery was completely flat. Battery was replaced 5 days ago.
User avatar
nick
Site Admin
Posts: 4360
Joined: Sat Apr 12, 2008 8:33 am
Dive Computer: Shearwater Teric
Contact:

Re: Unable to download dives

Post by nick »

These errors are generally battery, bad connection, dirty contacts etc. Nothing's changed in MacDive for years with regards to your device.
gbanks2001
Posts: 3
Joined: Tue May 23, 2017 8:39 pm
Dive Computer: Suunto Gekko

Re: Unable to download dives

Post by gbanks2001 »

Thanks Nick,

That did the job, I rubbed down all the contacts with nail polish remover so the alcohol would clean them and when I reconnected the computer it all worked first time
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