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PostPosted: Thu Dec 17, 2015 12:53 pm 
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Dive Computer: Shearwater Perdix AI
Hey,

It would be great if you could describe the problem. For instance do you get an error? And if so, what is it ?

Nothing has changed in regards to downloading from a Suunto. Often it's a low battery or bad connection. But if you could provide an error message it would certainly help.

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PostPosted: Sun Feb 07, 2016 10:05 pm 
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Joined: Sun Feb 07, 2016 9:47 pm
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Dive Computer: D4i - D6i
Hello,
Just arrived on the forum, looking for some help.
I have a Macbook Air with Mac OsX El Capitan (Ver 10.11.3).
I have the latest DM5 version available on Suunto Web Site installed.
I have the latest drivers (FTDIUSBSerialDriver_v2_3) installed.
I open the application, connect the D4i and... nothing happen!
The dive computer is showing "Data Transfer" but in DM5, nothing is connected.
On another Macbook running with a previous version of Mac OsX, it works fine, using the same USB cable and the same DM5 version.

Can anybody tell me if there is a specific fix for El Capitan or if I just have to forget using DM5 for now...???
:cry: :(

Thanks in advance


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PostPosted: Mon Feb 08, 2016 12:41 am 
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Dive Computer: Shearwater Perdix AI
have you tried MacDive instad of DM5?


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PostPosted: Mon Feb 08, 2016 2:46 am 
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Dive Computer: D4i - D6i
No, I use DM for a long time and have all my dives in there.
Now, I'd like to move my wife's dives to her Macbook Air instead of keeping them with mine.
I know DM and would like to keep it.


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PostPosted: Mon Feb 08, 2016 2:57 am 
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Dive Computer: Shearwater Perdix AI
But you should try it, even just as an act of courtesy as this is the forum for the superb handmade software called MacDive ...
http://www.mac-dive.com

I am using MacDive and as a kind of backup I also upload my dives to DM5 which is not an alternativ at all. Both works fine with Mac OS X 10.11.4b and my Suunto D6i.

For Suunto Support have a look here: http://www.suunto.com/Support/Repair-se ... e-Request/


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PostPosted: Mon Feb 08, 2016 3:09 am 
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Dive Computer: D4i - D6i
Thank you for the information.
I'll give it a try... I promise.
Actually, I didn't know about the application! I search for an answer to my issue and found this forum which was talking about DM5 issues... and I posted my question.
Now, I could look at this application features and see if it may suit my needs and... why not replace DM5!
We'll see.


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PostPosted: Mon Feb 08, 2016 3:17 am 
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Dive Computer: D4i - D6i
I can see that the free version is limited but I cannot find the price for the full version...
I can't give it a "honest" try with a limited version while the stunt one is free!
If it's not too expensive, I could eventually buy it.


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PostPosted: Mon Feb 08, 2016 3:30 am 
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Dive Computer: Shearwater Perdix AI
I am sorry, I really have no idea what a 'stunt version' shall be (I am not a native speaker!).

As mentioned I know and use both, but there is no comparison!

Have a look here, the price is US$ 25,- (ca EUR 23) including support by the author and it's good value:
http://sites.fastspring.com/macdive/product/macdive

I am sorry once again to be stuck for an answer regarding your Mac problem.


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PostPosted: Mon Feb 08, 2016 3:34 am 
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Thanks europaeer!

Droopy, as explained, this is the forum for MacDive. Feel free to give the trial a whirl (it can import all of your DM5 data as well), but if you're looking for help with Suunto's software then you will need to contact them.

Thanks
MacDive Support

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PostPosted: Tue Feb 09, 2016 2:38 am 
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Joined: Sun Feb 07, 2016 9:47 pm
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Dive Computer: D4i - D6i
Thank you Europaeer for the answer.
There has been a change in my previous post... I don't know what the "stunt one" is... I wanted to write Suunto and I guess there has been some automatic corrector or so changing the word.
Nevertheless, the price seems reasonable so I will probably buy it.
Furthermore, if it can import my dives from DM, it's even better.
Thanks also Mac Dive Support, and you're right, I will turn to Suunto for some clarification on the compatibility with El Capitan.
I assume Mac Dive is full compatible with that last OsX version...???


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