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PostPosted: Tue Jul 29, 2014 1:16 am 
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I just bought 2 new Cressi Leonardo computers. Both were used on a dive this week in NC to test them out. They seem to have performed properly and have data present from the dives.

When I got home and tried to import the data into MacDive I am getting the following error message when working with both computers:

Import Error Failed to read dive computer memory (Error Code: -7)

I installed the Cressi driver from the website prior to the import. Have tried 2 USB ports, removed and reinserted the cable into the computer dock, restarted my iMac (10.9.4) and also restarted MacDive (2.3.3).

I have not installed the software that shipped with the computers on a CD.

Any ideas?

Thanks!
Taylor


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PostPosted: Tue Jul 29, 2014 2:55 am 
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Joined: Sat Apr 12, 2008 8:33 am
Posts: 3804
Dive Computer: Shearwater Perdix AI
Are they in PC transfer mode?

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PostPosted: Tue Jul 29, 2014 3:21 am 
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nick wrote:
Are they in PC transfer mode?


Yes. One of the two computers froze after receiving the error and is stuck in PCLINK mode - will not turn off. The other just got the error message.


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PostPosted: Tue Jul 29, 2014 4:13 am 
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Dive Computer: Shearwater Perdix AI
Are you using a USB hub, or plugged directly in to the computer?

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PostPosted: Tue Jul 29, 2014 4:33 am 
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nick wrote:
Are you using a USB hub, or plugged directly in to the computer?


Directly into the iMac.

I took the battery out of the frozen unit which reset it.

After installing the Cressi software the units both now communicate with Mac Dive. Looks like this is resolved.

Thanks,
Taylor


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PostPosted: Mon Oct 27, 2014 7:23 am 
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Joined: Mon Sep 23, 2013 1:58 am
Posts: 59
Dive Computer: Cressi Leonardo
nick wrote:
Are you using a USB hub, or plugged directly in to the computer?

I have the same problem here. I connect it directly to my Mac.

The way I've solved it is by first opening Cressi Interface, forcing it to recognize the Dive Computer and after that, opening MacDive and and start downloading with no hassle.

As you can see, it's not big deal for me, but if you could solve it I'll appreciate it.


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PostPosted: Mon Oct 27, 2014 7:25 am 
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Dive Computer: Shearwater Perdix AI
Please email support and we will look in to it.

Thanks

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PostPosted: Mon Oct 27, 2014 7:35 am 
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Dive Computer: Cressi Leonardo
Email sent! Cheers ;).


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PostPosted: Mon Oct 27, 2014 8:09 am 
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Dive Computer: Shearwater Perdix AI
Ta. Will discuss with you there and see if we can figure out what is happening.

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PostPosted: Mon Oct 27, 2014 9:16 am 
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nick wrote:
Ta. Will discuss with you there and see if we can figure out what is happening.


Still problematic on my end. It eventually will work but takes a lot of tries to connect.

Recently upgraded to 10.10 Yosemite.


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