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PostPosted: Sat Apr 06, 2019 3:45 am 
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Joined: Fri Apr 05, 2019 1:02 am
Posts: 2
Dive Computer: Mares Smart
I'm using an iMac iOs Mojave. I have purchased the full version of MacDive. I try to import my dives from my Mares Smart and receive the following error: "Import Error: MacDive encountered a problem downloading from your Mares Smart. Could not detect a valid serial port." Please help


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PostPosted: Sat Apr 06, 2019 6:41 am 
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Joined: Sat Apr 12, 2008 8:33 am
Posts: 3939
Dive Computer: Shearwater Perdix AI
Did you install the USB driver, linked off the devices page?

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PostPosted: Sat Apr 06, 2019 11:57 pm 
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Joined: Fri Apr 05, 2019 1:02 am
Posts: 2
Dive Computer: Mares Smart
I installed the Silabs driver, but I can't find the files when I do a search. Silabs support doesn't respond


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PostPosted: Sun Apr 07, 2019 4:08 am 
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Joined: Sat Apr 12, 2008 8:33 am
Posts: 3939
Dive Computer: Shearwater Perdix AI
Hi,

If you are using a recent version of macOS then the most common issue with installing this driver is missing the popup that requires you to allow it via System Security Preferences. If you didn't do that already, then reinstall the driver, and during the installation, it should ask you to do this.

If it does not, then manually visit System Preferences > Security & Privacy. You should see a note at the bottom about allowing the SiLabs driver, and you can click "Allow". After you've done that it should be available to use.

I actually just did this last night for my Smart while I was testing something.

Try that.

Cheers

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PostPosted: Thu Apr 25, 2019 2:32 am 
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Joined: Wed Apr 24, 2019 7:52 am
Posts: 3
Dive Computer: i550
I am trying to get an Oceanic Pro Plus 3 to download. It shouldn't need a driver. I go into Advacned, and there are no serial ports available. I have done this connected to the Mac, and the USB port on the keyboard.


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PostPosted: Thu Apr 25, 2019 2:46 am 
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Joined: Wed Apr 24, 2019 7:52 am
Posts: 3
Dive Computer: i550
And for some reason, it just worked.


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